Refund & Cancellation Policy

1. Cancel future renewals

You can cancel a subscription purchased in the new SaaS through Account Settings → Subscription → Manage subscription. Complete cancellation in Stripe and retain the confirmation. If billing is still managed by the previous store, use that store’s subscription controls or contact billing@pirateserp.com. We can also help if you cannot sign in or open the billing portal.

Cancellation ends future renewals and is not automatically a refund request. For cancellation at the end of a billing period, paid access remains until the confirmed end date. You do not need to delete your account to stop renewal. For more detail, see the Subscription & Billing Policy.

2. Refund eligibility

Subscription charges are generally non-refundable once paid, except where applicable law gives you a refund or withdrawal right, or an explicit offer at purchase provides otherwise. Cancellation, partial use, or non-use alone does not create an automatic prorated refund.

We review requests involving duplicate or incorrect charges and material service failures that we have been unable to resolve within a reasonable time. Refunds outside your statutory or expressly promised rights are considered individually; submitting a request does not guarantee approval.

Nothing in this policy excludes mandatory consumer rights or limits a remedy that cannot legally be excluded.

3. Request a refund review

Email billing@pirateserp.com with your account email, invoice or transaction reference if available, the charge date, and a brief explanation. Please do not send passwords, API keys, full card details, or bank credentials. If you also want to cancel renewals, say so or complete cancellation in subscription management.

We may request information needed to locate the payment and understand the problem. We will explain the outcome and any effect on paid access. Approved refunds are processed through the original payment channel where possible; the time until funds appear depends on the processor and your financial institution.

4. Provider charges, promotions, and LTD

Fees charged directly by an AI or other provider using your API key are governed by that provider’s refund rules. Canceling PirateSERP does not close your provider accounts or cancel charges you authorized with them.

Discounted purchases and any trial follow the terms disclosed when offered, together with your legal rights. Free complimentary or LTD invitations have no PirateSERP subscription fee to refund. For a previously purchased lifetime deal, its original purchase terms and applicable law govern; contact us with that purchase reference.

5. Payment disputes and affiliate adjustments

You may contact us to resolve a billing problem, without losing any right to contact your bank or payment provider. Filing a payment dispute does not automatically stop a subscription’s future renewals. Access may be reviewed during a fraud or dispute investigation, subject to applicable law.

A customer refund or chargeback can reduce a related affiliate commission, including after payout. The affiliate program’s 60-day holding period is not a promise that customers have 60 days to claim a refund and does not shorten any statutory or payment-network rights.

6. Policy updates

We publish updates with a revised date and provide additional notice where required. An update does not retroactively remove a refund commitment made for your purchase or a right provided by law.